Refund policy

Returns & Refunds

Because Flavor Club Chapters are produced specifically for each month’s orders, we do not accept general returns or refunds for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and we’ll work with you to make it right. We may request photos of the item and packaging to help resolve the issue.

Size Exchanges
Size exchanges may be available depending on remaining inventory. Because each Chapter is limited and produced in set quantities, we cannot guarantee that a different size will be available after the monthly ordering period closes. Please review the size guide carefully before ordering.

Hot Sauce & Food Products
For food safety reasons, hot sauce and other consumable products are not eligible for return once shipped. If a product arrives damaged, leaking, or incorrect, please contact us and we’ll make it right.

Order Cancellations
Orders may be canceled for a full refund at any time before the order enters fulfillment or production. Once fulfillment or production has begun, the order can no longer be canceled.

Prepaid Memberships
Three-, six-, and twelve-month memberships are paid in full at the time of purchase and fulfilled monthly. A prepaid membership may be canceled for a full refund before the first Chapter enters fulfillment or production.

Once fulfillment of the first Chapter has begun, the prepaid membership becomes non-refundable and the remaining Chapters included in the purchased term will continue to be fulfilled monthly.

Refunds
If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days to appear.

Questions or Problems With an Order
If there is a problem with your order, please contact us through our Help & Contact page and include your order number and details about the issue.