Help & Contact | The Flavor Club
We’re here to help — and yes, we love talking about food too.
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Need a hand?
Questions about your order, membership, sizing, shipping, or anything Flavor Club? Send us a message and we’ll get back to you as soon as we can.
Frequently Asked Questions
Orders are produced after the monthly Chapter closes on the 30th and typically ship by the 15th of following month after printing and packaging.
Once your order ships, you’ll receive an email with your tracking information.
Because each Chapter is produced specifically for that month, returns and exchanges may be limited. See our Shipping & Returns policy for complete details.
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Shipping & Delivery
Flavor Club Chapters are produced after the monthly ordering window closes on the 30th. Orders typically ship by the 15th of the following month, once printing and packing are complete. You’ll receive tracking information as soon as your order is on the way.
At launch, The Flavor Club is shipping within the United States only. We hope to expand shipping options in the future.
Standard U.S. shipping is included with Flavor Club memberships and Chapter purchases, so there are no surprise shipping charges at checkout.
Yes. Once your order ships, you’ll receive an email with tracking information so you can follow your Flavor Club package all the way to your door.
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Returns & Exchanges
Because each Flavor Club Chapter is produced specifically for that month’s orders, we do not accept general returns for change of mind. If your item arrives damaged, defective, or incorrect, please contact us and we’ll make it right.
Prepaid memberships are non-refundable once the membership term has begun, except where required by law or in cases of fulfillment error.
Use our Contact page and include your order number, the item you received, and a brief description of the issue. Photos may be requested if the item is damaged or incorrect.
Size exchanges are subject to availability. Because each Chapter is limited and produced in set quantities, we cannot guarantee that another size will be available after the monthly order window closes. We strongly recommend reviewing the size guide before ordering.
If a refund is approved, it will be issued to your original payment method. Processing times vary by bank or card provider and may take several business days to appear.
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Orders & Payment
We accept the payment methods available through our secure Shopify checkout, including major credit and debit cards and any additional payment options shown at checkout. Payment information is processed securely through Shopify and our payment providers.
If you need to make a change, contact us as soon as possible. Size or order changes may be possible before the monthly Chapter closes on the 21st, but once production begins, changes or cancellations may no longer be available.
Please contact us with your order number and a photo of the item you received. If we made a mistake or your order arrived damaged, we’ll work with you to make it right.
Gift cards are coming soon. In the meantime, a one-time Chapter or a multi-month membership purchase makes a great gift.
Your 3, 6, or 12 month membership is paid in full at checkout and fulfilled one Chapter at a time each month. The longer the membership, the more you save.
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Account & General
No. You can place a one-time Chapter order without creating an account. If you purchase a membership, you’ll be able to access your membership details through a secure link sent to your email.
You don’t need a password to manage your Flavor Club membership. Enter the email address used for your order and we’ll send you a secure link to access your membership.
Use our Contact page and send us a message with your name, email, and order number if applicable. We’ll get back to you as soon as possible.
Not at this time. The Flavor Club is an online-only business, so all memberships, Chapter purchases, and products are available through our website.
Use the Manage Membership link on our website and enter the email address associated with your order. We’ll send you a secure link to view your membership details, upcoming Chapters, billing information, and available account options.
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